English 
Deutsch At [MYCOTERIA], we strive to provide our customers with a satisfactory shopping experience. If you are not 100% satisfied with your purchase, we offer a refund or exchange option as outlined in this Refund Policy. Please review the following conditions and procedures to understand your eligibility and how to initiate a return.
1. Eligibility
1.1. Timeframe: You may return a product and request a refund or exchange within 14 days from the date of receiving your order. After this period, unfortunately, we cannot offer a refund or exchange, unless stated otherwise and permitted by applicable law.
1.2. Condition: To be eligible for a refund or exchange, the product must be in its original condition, unused, undamaged, and with all original tags, packaging, and accessories intact. We reserve the right to reject returns that do not meet these criteria.
2. Initiating a Return
2.1. Contacting Us: If any problem arises with your order or you wish to initiate a return, please contact us by email at [[email protected]]. In your email, provide the following information:
- Order number
- Description and reason for the return
- Request for a refund or exchange
2.2. Return Authorization: Upon receiving your email, we will respond with further instructions and a return authorization, if applicable. Do not proceed with returning the product without receiving a return authorization from us.
3. Return Process
3.1. Packaging: Pack the product securely in its original packaging, including all accessories and documents that were included. Please ensure proper packaging to prevent any damage during transit.
3.2. Shipping: You will be responsible for shipping and handling costs associated with returning the product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3.3. Refund or Exchange: Once we receive and inspect the returned product, we will notify you of the status of your refund or exchange. If approved:
- Refund: We will initiate a refund to your original payment method within a reasonable timeframe. Please note that it may take some time for the refund to reflect on your account statement, depending on your payment provider.
- Exchange: If you request an exchange, we will replace the product with the specified alternative, subject to availability. If the requested item is unavailable, we will offer a suitable replacement or process a refund.
4. Customer Support
In case of any inquiries or assistance, please contact our customer support team by email at [[email protected]]. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review the latest version of our Refund Policy posted on our website before making a purchase or initiating a return.